Returns & Exchange Policy

WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE, AND WE ARE HAPPY TO HELP IF ANY INCONVENIENCES ARISE. WE ARE READY TO EXCHANGE YOUR PRODUCT UNDER THE FOLLOWING CONDITIONS.

    • All items must be in their original packaging, with the product tags intact.
    • All items must be unworn, unused, and unwashed in their original condition.
    • Original receipts need to be included.
    • All items would have to be purchased directly from www.awadhcraft.com.
    • We do not accept liking-based exchanges.
    • Opening video of the parcel is must without it we will not accept your exchange request.
  • If none of the conditions listed above are met, we regret having to notify you that we will be unable to process any exchange claims, even if the items have been returned to us. We do not refund in any condition.
    •
  •  WE ONLY OFFER EXCHANGE.

    • IN CASE OF DEFECTS :

    We accept exchange only if the product is defective and if it meets all the conditions mentioned above. Opening video is mandatory.

    IN CASE OF SIZING ISSUES:

    Although we supply the exact size you ordered, we still allow exchanges if it doesn't fit. However, the client is responsible for covering any additional costs associated with the exchange, such as shipping and pickup..

    VALIDITY FOR EXCHANGES & RETURNS

    Within 7 days following delivery, all exchanges and returns must be initiated. Since every item on www.awadhcraft.com is hand-embroidered, there can be variations in the motifs. (SUCH CASES DO NOT ALLOW EXCHANGES.) The color may differ because to screen resolution, color balance, or lighting effects. (SUCH CASES DO NOT ALLOW EXCHANGES.) The sale item(s) cannot be returned or exchanged. Taxes, levies, tariffs, and excise fees imposed on international orders will not be reimbursed for either returned goods or exchanged products. 


    Send your Request for any returns and exchanges on our web portal www.awadhcraft.com

    Or mail us at: awadhcraftbytanya@gmail.com.

    Contact: +91 7666348558